Customer Experience Masterclass

Workshop Room A

9:00 am - 4:00 pm

Designed by Rosaria Cirillo Louwman, a Certified Customer Experience Professional (CCXP) and Authorized Resource Trainer (ART), this one-day intensive customer experience masterclass will provide you with:

  • A complete review of Customer Experience six disciplines (1. Vision & Strategy, 2. Human Understanding, 3. Design, Innovation & Improvement, 4. Measurement, 5. Governance, Prioritization & Enablement, 6. Human Centric Leadership & Culture)
  • Understanding of the set of practices & competencies that enables companies to develop and master the six disciplines
  • Exchange of practices and challenges with other highly qualified CX peers
  • Best and worst CX practices and examples from Yellow Goldfish (our book about how companies can contribute to happiness for customers and employees)
  • Validation of your knowledge and crystallization of it into the CXPA 6 disciplines framework so that you can check your readiness for the CCXP exam and identify if/which further preparation for the exam is needed
  • Access to a live demo test of the CCXP exam on Michael Bartlett’s exam simulator: