Keynote Sessions

PSI Theater at The Durham Arts Council

9:30 am - 12:00 pm

Together at Think Outside The Bowl, we will take a deep dive to help your organization stand out in a sea of sameness.

We’re bringing together our expert faculty to revolutionize the way you approach Customer Experience, Brand Experience, and Employee Experience. By focusing on better experience design, companies and organizations can achieve greater results in 2019 and beyond.

In a world where commoditization is the norm, differentiation is key. The kind of differentiation customers and employees will notice doesn’t come from what you say, it comes more from what you do.

More than any other factor, your brand’s customer and employee experience will determine whether you thrive and profit or struggle and fade. There is a strong business case for winning the hearts of customers and employees, especially when it leads to increased retention and referrals. According to Gartner, a 5% increase in retention can boost profits by 25% to 125%.

The Think Outside The Bowl faculty includes brand experience, customer experience, employee experience and differentiation experts from the Purple Goldfish Think Tank.

What You'll Experience

Participants at Think Outside The Bowl will experience:

  • Enlightening sessions with best-in-class B2B and B2C examples
  • Humorous and engaging presenters
  • Network with other customer-focused professionals
  • Actionable strategies to grow your businesses
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